Information
Welcome to the FAQ page of Matlock Creations! Here, you'll find answers to common questions about our custom epoxy resin creations. We're dedicated to providing you with all the information you need for a seamless and enjoyable shopping experience. If you have any further questions, please don't hesitate to contact us at [[email]] or call us at [[phonenumber]].
Frequently asked questions
At Matlock Creations, we understand that you may have questions about our custom epoxy items. This FAQ section is designed to address the most common inquiries we receive. We believe in transparency and want to ensure that you feel confident and informed when ordering your unique piece.
How do customers tell you exactly what design, colors, or glitter they want for their custom epoxy item?
Customers can select from our available inventory options directly on our website. If you have a specific color or custom design in mind that isn't listed, please shoot us an email, and we will happily discuss your specific needs and bring your vision to life!
What's the best way for customers to take care of their new epoxy resin item so it stays looking beautiful for a long time?
To keep your Matlock Creations epoxy resin item looking its best, regular cleaning with mild soap and water is recommended. Also, keep it away from excessive heat, as high temperatures can cause the epoxy to become moldable and lose its shape.
What other items can you make?
We can create a wide variety of custom epoxy resin items. Contact us to discuss your project, and we'll let you know what's possible!
Do you have more than one color?
Yes, we have many colors to choose from for your custom epoxy creation. During the ordering process, you can select the colors you'd like, or contact us to discuss other options.
After someone places an order for a custom item, how long does it usually take for them to receive their unique epoxy creation?
The production time depends on the size and complexity of the item. Larger epoxy resin items take 24-36 hours to create and fully cure. Smaller UV resin items cure within minutes, but decal additions may add to the time. Once the item is complete, shipping time will depend on your location.
What are some other questions customers often ask you before they buy, or after they receive their epoxy items?
Customers often ask about what other items we can make, what add-ins and colors we have available, and whether we can create items using multiple colors or glitter. We're happy to answer these questions and help you create the perfect custom piece!
Can I use glitter to make the color?
Yes, you can add glitter to make the color. During the ordering process, you can select glitters and specify how you'd like them incorporated into your custom epoxy creation.
Can you make items out of more than one color?
Yes, we can create custom epoxy resin items using more than one color. Contact us to discuss your project, and we'll let you know what's possible!
Still have questions?
If you couldn't find the answer to your question here, don't hesitate to reach out to us. We're always happy to help and provide more information about our products and services at Matlock Creations.